Return & Refund Policy

JST – Engineering & Industrial Supplies

Last updated: 2026/08/27

At JST – Engineering & Industrial Supplies, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work, and is aligned with the South African Consumer Protection Act (CPA), No. 68 of 2008.

1. Faulty, Damaged, or Incorrect Items

If an item arrives damaged, defective, or is not what you ordered:

Contact us within 7 working days of receiving your order.
Email info@justsomtools.co.za or WhatsApp 071 871 5658 with your order number, photos of the item/damage, and a short description of the issue.
We will arrange a repair, replacement, or full refund, at your choice, in line with your rights under Section 56 of the CPA (implied warranty of quality for goods that fail within 6 months of purchase, subject to normal wear and tear and misuse exclusions).
We will cover reasonable return shipping costs for confirmed faulty, damaged, or incorrectly supplied items.

2. Change of Mind Returns

We understand that sometimes the wrong item gets ordered. For change-of-mind returns:

Requests must be made within 7 working days of delivery.
The item must be unused, in its original packaging, with all accessories, manuals, and tags intact.
The item must not be a special-order, custom-cut, or clearance item (see Section 5 below).
Shipping costs to return the item are the customer’s responsibility.
A restocking fee of up to 15% may apply, particularly on special-order or supplier-sourced items.
Once received and inspected, approved refunds are processed within 5–7 working days.

3. How to Request a Return

Email info@justsomtools.co.za or WhatsApp 071 871 5658 with your order number and reason for return.
We’ll confirm whether the item is eligible and provide return instructions (including our Springs, Gauteng return address where applicable).
Pack the item securely with proof of purchase (invoice or order confirmation) included.
Once we receive and inspect the item, we’ll notify you of the outcome.

4. Refund Method & Timing

Approved refunds are issued via EFT to your original payment method, or as store credit if you prefer.
Refunds are processed within 5–7 working days of us receiving and inspecting the returned item.
Original delivery charges are non-refundable for change-of-mind returns; they are refunded in full for faulty or incorrectly supplied items.

5. Items That Cannot Be Returned

For hygiene, safety, and practical reasons, the following are generally not eligible for change-of-mind return:

PPE items that have been opened, worn, or used (e.g. safety boots, gloves, respirators, eyewear) — for hygiene and safety compliance.
Cut-to-size, custom-ordered, or specially sourced items ordered on your behalf.
Consumables and abrasives (cutting discs, drill bits, inserts, etc.) once the packaging has been opened.
Items marked as clearance, sale, or non-returnable at the time of purchase.

Faulty or defective items in any of the above categories are still covered under Section 1.

6. Bulk & Trade Orders

For bulk, trade-account, or large project orders, return terms may be negotiated individually and specified on your quote or invoice. Please contact your account representative directly.

7. Contact Us

JST – Engineering & Industrial Supplies Springs, Gauteng, South Africa Email: info@justsomtools.co.za Phone / WhatsApp: 071 871 5658

This policy is provided in good faith to reflect fair practice under the Consumer Protection Act. JST reserves the right to update this policy from time to time; the version in effect at the time of your purchase applies to that order.