Refund and Returns Policy
Last updated: 30 September 2026
1. Your rights
This policy works alongside your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing here limits those rights.
2. Change of mind
If you bought online, you may cancel and return your order within 7 days of receiving it, without giving a reason, provided the goods are:
- unused, undamaged and in their original packaging, with all accessories and manuals
- returned with proof of purchase
You are responsible for the cost of returning the goods. We refund the purchase price within 10 working days of receiving and inspecting the goods, to your original payment method. Original delivery charges are [refundable / non-refundable].
3. Items that cannot be returned for change of mind
- Special-order or custom-cut items made to your specification
- Opened or used personal protective equipment (PPE), for hygiene and safety reasons
- Opened consumables such as abrasives, gases and batteries
- Clearance items marked “final sale”
4. Faulty, damaged or incorrect goods
If goods are defective, unsafe, damaged on arrival or not what you ordered, contact us within 1 month of delivery. You may choose a repair, a replacement or a refund. We pay the return costs for such goods. Please send photos and your order number to onlinestore@justsomtools.co.za.
5. Manufacturer warranties
Many brands we sell carry manufacturer warranties. Where a warranty applies, we will help you lodge the claim.
6. How to return
- Email onlinestore@justsomtools.co.za with your order number and the reason for return.
- Wait for our return authorisation. Please do not send goods back without one.
- Pack the goods securely and send them to the address we give you.
7. Refund method
Refunds are paid to the original payment method. Bank and payment-gateway processing times may apply.